Shipping policy

Last Updated: [03/03/2025]

Welcome to Lorentiq! Lorentiq is a brand operated by Hair Elegance Empower LLC. We are committed to providing you with the best shopping experience, including reliable and efficient shipping. Please read our shipping policy carefully to understand how your orders will be processed and delivered.

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping (5-10 business days): 

  • Expedited Shipping (2-5 business days): 

  • Express Shipping (1-3 business days): 

Shipping times may vary depending on your location and carrier delays beyond our control.

International Shipping

  • We currently do offer international shipping. (for All countries and estimated delivery times. 6-12 days)

  • Additional customs fees or import duties may apply, which are the responsibility of the customer.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • You can track your order directly through our website or the carrier’s tracking system.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.

  • Some pet-related products may have shipping restrictions due to local regulations.

Lost, Stolen, or Delayed Packages

  • Municipal Pet is not responsible for lost or stolen packages once marked as delivered.

  • If your package is delayed or missing, please contact the carrier first. If you need further assistance, reach out to our support team at info@lorentiq.com..

Address Errors & Order Modifications

  • Please double-check your shipping address before completing your order.

  • If you notice an error, contact us within 24 hours of placing your order at info@lorentiq.com.

Returns Due to Shipping Issues

  • If a package is returned due to an incorrect address or failure to claim, customers may be responsible for additional reshipping fees.

For any questions regarding our shipping policy, feel free to contact us at info@lorentiq.com.. We appreciate your trust in Lorentiq and look forward to serving you and your furry friends!